Shipping Policy
Shipping Policy
Last Updated: 19th December 2025
Thank you for choosing Stage Sisters. We strive to provide you with a seamless shopping experience, including prompt and reliable shipping. Please read our shipping policy below for important information regarding shipping procedures, fees, and applicable laws.
1. Shipping Methods
We currently use Australia Post (AUSPOST) and other reputable shipping companies to deliver our products. The shipping method used will depend on your location and the chosen service at the time of checkout.
2. Shipping Fees
- Shipping fees will be calculated at checkout based on your selected shipping method, destination, and the weight of your order.
- Fees may vary depending on your country and location. You will be informed of the total shipping cost before you complete your purchase.
3. Delivery Times
- Delivery times may vary based on your location and the shipping method selected. We aim to process and ship orders within 1-3 days of your order. If you have pre ordered your heels this can take anywhere from 3-7 weeks due to taking a certain amount of orders before we then make a final purchased from our wholesaler.
- Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your shipment.
4. International Shipping
- international shipping can take anywhere from 10-20 days shipping depending on where you are in the world. Please see the link the shipping countries and days via AUSPOST.
https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times
- We ship to various countries outside Australia. By placing an order for international shipping, you are responsible for ensuring compliance with your country’s laws regarding the importation of goods.
- Import taxes, duties, and customs fees may be incurred upon arrival of your order in your country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.
5. Import Taxes and Duties
- Please note that some countries may impose import taxes, duties, or other charges on items shipped from Australia. These fees are not included in the purchase price or shipping costs.
- We are unable to predict what these fees may be, as they vary by country and depend on various factors, including the value of the goods and the specific laws applicable in your location.
6. Shipping Restrictions
- Certain items may be restricted or prohibited from being shipped to specific countries. It is your responsibility to check local laws and regulations before placing an order.
- If your order cannot be shipped due to export restrictions, we will notify you and process a refund for the affected items.
7. Lost or Damaged Shipments
- If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
- Please retain all packaging materials and documentation related to the shipment for any claims.
8. Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting on our Site. Continued use of our Site following any changes constitutes your acceptance of the new shipping policy.
We are based in Perth Australia.