Pre Order T&CS + FAQs
📜 PRE-ORDER TERMS & CONDITIONS
Effective Date: 12th June 2025
ALL pre orders for all products
1. Pre-Order Overview
This is a pre-order purchase, which means the product is currently in production and will be shipped at a later date. Payment is taken at the time of purchase to reserve your product, they will not be refundable but they are exchangeable
2. Estimated Shipping Date
ALL Pre-orders are expected to arrive to us within 2-3 weeks and shipped within 4 weeks . Please note that this is an estimated timeframe and may vary slightly due to production or shipping delays.
We will notify all customers via email with any updates or changes to the delivery schedule.
3. Cancellations & Refunds
Pre-orders are non-refundable unless:
• There is a significant delay beyond 60 days from the date you was given from the estimated shipping date.
• The product arrives damaged or defective (in which case we will replace or refund as per our Returns Policy).
Please consider this when placing your order.
4. Order Changes
Unfortunately, changes to your order (such as address updates or product swaps) cannot be made once the order has been placed. Please ensure all details are correct at checkout. Please DM us we may be able to help.
5. Multiple Items in Order
If you purchase a pre-order item along with in-stock products, your entire order will ship together once the pre-order item is ready please take this into account. Id make two orders if your looking to get in stock products sent separately
❓ PRE-ORDER FAQ
Q: Can I get a refund if I change my mind?
A: We do not offer refunds for change of mind during the pre-order phase. Refunds are only issued if there’s a production delay beyond 60 days or if your journal arrives damaged.
Q: What if my address changes after I place my order?
A: If your address changes, please contact us within 24 hours of ordering we cant guarantee a change. After that, we can’t guarantee we can update it in time but we will try our best.
Q: Will I be notified when it ships?
A: Absolutely. You’ll receive an email with a tracking number as soon as your order leaves our warehouse.
Q: Will there be more stock after the pre-order?
A: We cannot guarantee another print run. This is a limited release, and pre-orders will be prioritised. Once we sell out, we may not restock until much later in the season.