International Customs and Imports

At Stage Sisters, we ship our premium women's heels worldwide from Australia. As you make a purchase, it's important to note that customs duties, import taxes, and other charges may apply upon arrival of your order in your destination country. These charges are separate from the cost of the goods and shipping, and it is the responsibility of the customer to cover these additional fees.

Your Responsibility:

  • The customer is responsible for any customs duties, import taxes, and other local taxes imposed by the destination country.
  • These fees are charged by the government of the destination country and are due at the time of delivery, before your order can be released.
  • The amount of customs fees depends on the value of the goods and the customs regulations in your country. These fees vary widely, and we have no control over them.

Important Notes:

  • The total cost at checkout does not include customs duties or taxes. Any additional fees required will be communicated to you directly by the courier or local customs authority.
  • Stage Sisters cannot predict or estimate the exact import fees as they depend on the country’s specific regulations.

Import Tax Guidelines for Key Regions:

Australia (Domestic Shipping):

  • As we are based in Australia, domestic orders do not incur additional import taxes or customs duties. Standard sales tax (GST) is included in the price at checkout.

United States:

  • Orders valued over $800 USD are subject to import duties, taxes, and handling fees. Customs fees will vary based on the value of the goods, the shipping method, and the state of delivery.

European Union (EU):

  • For countries within the EU, customs duties may apply to orders above a certain threshold (typically around €150 EUR), as well as VAT (Value Added Tax) and local handling fees.
  • Import taxes depend on the country of delivery and will be determined by the local customs office upon arrival.

United Kingdom:

  • Orders above £135 GBP may be subject to VAT, customs duties, and other import taxes.
  • The exact import tax will be calculated based on the value of the goods and the delivery location.

Canada:

  • Orders over $20 CAD may incur customs duties, taxes, and brokerage fees. These charges will be assessed by Canadian Customs upon arrival.

New Zealand:

  • Orders over NZD $400 are subject to Goods and Services Tax (GST) and potentially other customs charges upon arrival.

Other Countries:

  • Import taxes and duties may vary based on the destination country’s customs regulations.
  • For shipments to countries outside of Australia, customs charges are typically assessed based on the value of your order and your local customs policies.

Refused or Unpaid Shipments:

If you choose to refuse delivery of your package due to customs fees, or if customs does not release the goods due to unpaid fees, the parcel may be returned to us. In this case, a shipping and handling fee may be deducted from your refund.

How to Check Customs Fees Before Ordering:

If you are unsure about potential customs fees or import taxes in your country, we strongly recommend checking with your local customs office prior to making a purchase. They will be able to provide you with the latest information on customs duties, taxes, and any applicable thresholds.

We appreciate your understanding and thank you for choosing Stage Sisters for your stage wear needs!