Returns

Return & Exchange Policy

At Stage Sisters we strive to provide you with the highest quality products and an exceptional shopping experience. If for any reason you're not completely satisfied with your purchase, we are here to help.

Returns & Exchanges:

We accept returns and exchanges on unworn, unused, and undamaged items within 7 days of receiving your purchase for a refund and 14 Days for an Exchange. To be eligible for a return or exchange, the following conditions must be met:

  1. Item Condition: The product must be in its original condition — unworn, unwashed, and free from any marks, scratches, or damages. Shoes/product must be returned with their original packaging, including the box.
  2. Proof of Purchase: A receipt or proof of purchase (such as your order confirmation email) is required for all returns or exchanges.
  3. Returned within 7 Days for a refund and 14 days for a exchange: Items must be returned within the requested days from the date of delivery.

How to Return or Exchange an Item:

  1. Contact Us: Please contact our customer service team at stagesisterbikinicompetitors@gmail.com with your order number and details of the item(s) you'd like to return or exchange. We'll guide you through the process.

  2. Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a trackable shipping service to return your item to ensure it is safely delivered back to us.

  3. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. We will then issue a refund or process an exchange as requested.

Refunds:

  • Refunds will be processed to the original payment method within 5–7 business days of receiving the returned item.
  • Please note that shipping fees are non-refundable, and the customer is responsible for any return shipping charges, unless the return is due to a defect or error on our part.
  • If your return does not meet the eligibility criteria (e.g., damaged items, worn shoes), we reserve the right to refuse the return or exchange.

Exchanges:

  • If you wish to exchange an item for a different size or colour, please contact us with your order details. We’ll let you know the availability of the requested item and help you with the exchange process.
  • Exchanges are subject to stock availability, and shipping costs for exchanges are the responsibility of the customer.

Sale or Discounted Items:

  • All sale, clearance, or discounted items are final sale and are not eligible for return, exchange, or refund unless faulty. 

Faulty or Incorrect Items:

  • If you receive an item that is defective, damaged, or not what you ordered, please contact us immediately at stagesisterbikinicompetitors@gmail.com with details and pictures of the issue. We will arrange a return, exchange, or refund at no additional cost to you.

International Returns:

  • International customers are responsible for return shipping costs, and we are not responsible for any customs fees, taxes, or import duties on returned items.

If you have any questions or concerns about our return and exchange policy, feel free to reach out to us at stagesisterbikinicompetitors@gmail.com. We are here to assist you!

Thank you for shopping with Stage Sisters. We hope you enjoy your purchase!